ICBC Treatment After a Car Accident in Burnaby
Recover with coordinated physiotherapy, massage therapy, active rehabilitation and acupuncture—all in one clinic.
If you have reported your crash to ICBC, bring your ICBC claim number and Personal Health Number (PHN). Eligible patients can begin pre-approved treatment during the first 12 weeks after a crash without a doctor’s referral.
One Team. One Recovery Plan.
After a car accident, you may be dealing with pain, reduced movement, headaches, interrupted work and uncertainty about what to do next.
At Metrotown Active Health, we help make the treatment side of your recovery more manageable. Our team can coordinate care across multiple disciplines while handling treatment-related billing, documentation, reports and necessary communication with ICBC.
You focus on attending your appointments and feeling better. We help keep your recovery moving forward.
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One-on-one care with registered practitioners
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Treatment plans based on your injuries and functional limitations
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Physiotherapy, RMT, active rehabilitation and acupuncture in one clinic
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Direct billing for eligible ICBC claims
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Ongoing reassessment as your recovery progresses
Not sure which service to start with? Call us at 778-742-5078 and we’ll help you choose your first appointment.
How to Get Started
1. Report Your Crash
Report the accident to ICBC and obtain your claim number.
2. Contact Our Clinic
Book your first appointment online or call our team if you are unsure which service to select.
3. Bring Your Information
Please have your:
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ICBC claim number
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Personal Health Number
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Date of the accident
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Contact information for your ICBC recovery specialist, if available
4. Begin Your Recovery Plan
Your practitioner will assess your symptoms, movement and functional limitations before recommending an appropriate course of care.
Meet Your Recovery Team
Recovery after a car accident may involve more than one type of treatment. Our multidisciplinary team can work toward a shared recovery plan based on your needs, progress and ICBC coverage.
Physiotherapy
Your physiotherapist can assess your injuries and develop a structured plan to restore movement, strength and function.
Care may include manual therapy, mobility work, progressive strengthening and guidance for returning to your usual activities.
Registered Massage Therapy
Registered Massage Therapy may help address muscle tension, pain, stiffness and reduced mobility following a crash.
Your RMT can coordinate treatment goals with the broader recovery plan when appropriate.
Kinesiology and Active Rehabilitation
Active rehabilitation uses guided exercise to rebuild strength, movement tolerance and confidence in everyday activities.
Your program can progress as your abilities improve.
Acupuncture
Acupuncture may be included as part of a broader treatment plan to support pain management and recovery.
What to Expect at Your First Appointment
Your first visit is focused on understanding how the crash has affected you.
Your practitioner will:
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Discuss your symptoms and the circumstances of your injury
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Assess movement, strength and functional limitations
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Identify your immediate recovery priorities
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Begin treatment when appropriate
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Recommend the next steps in your recovery plan
Your plan will be reassessed and adjusted as your symptoms and abilities change.
ICBC Coverage and Direct Billing
ICBC provides eligible customers with access to pre-approved treatments during the first 12 weeks after a crash. A physician or nurse practitioner referral is not generally required for these initial treatments.
The number of approved sessions, treatment fees and eligibility requirements vary by discipline. Treatment beyond the initial 12-week period may require additional approval.
Metrotown Active Health can direct bill ICBC for eligible treatment. If any portion of a service is not covered by ICBC’s approved rate, we will explain that amount before treatment whenever possible.
For definitive information about your claim and coverage, please contact ICBC or your recovery specialist.
Frequently Asked Questions
Do I need a doctor’s referral?
Eligible patients generally do not need a physician or nurse practitioner referral to access pre-approved treatments during the first 12 weeks after a crash.
What do I need to bring?
Please bring your ICBC claim number and Personal Health Number. If available, also bring the name and contact information of your ICBC recovery specialist.
Can you direct bill ICBC?
Yes. We can direct bill ICBC for eligible treatment. Coverage limits and approved treatment fees apply, and some services may have a patient fee.
Which treatment should I book first?
That depends on your symptoms and functional limitations. Physiotherapy is often a helpful starting point for assessment and recovery planning, but RMT, active rehabilitation or acupuncture may also be appropriate.
If you are unsure, call us at 778-742-5078 and we’ll help you select an appointment.
Can I receive more than one type of treatment?
Your care may include physiotherapy, registered massage therapy, active rehabilitation and acupuncture when clinically appropriate and eligible under your claim.
How soon should I begin?
ICBC’s initial pre-approved treatment period applies during the first 12 weeks after the crash. Booking promptly gives you more time to access appropriate care during that period.
What happens if I still need treatment after 12 weeks?
Additional treatment may be available depending on your recovery and claim. Your practitioner may prepare treatment documentation or communicate with your ICBC recovery specialist when further approval is required.
Can cyclists or pedestrians access treatment?
ICBC states that cyclists and pedestrians injured in crashes involving vehicles are eligible for the same range of care and recovery benefits in most cases. Contact ICBC to confirm your individual eligibility.